Refund and Returns Policy – FabWearCiteino

Effective Date: January 7, 2025

At FabWearCiteino, we strive to provide high-quality musical instruments and exceptional customer service. If for any reason you are not completely satisfied with your purchase, we offer a comprehensive Refund and Returns Policy to ensure a smooth and hassle-free experience.

1. Eligibility for Returns

To qualify for a return, your item must meet the following criteria:

  • Time Frame: Returns must be requested within 30 days from the date of delivery.
  • Condition of the Item: The item must be unused, undamaged, and in its original condition with all packaging, tags, and accessories intact.
  • Proof of Purchase: You must provide proof of purchase (e.g., order confirmation or receipt) when requesting a return.

2. Non-Returnable Items

Certain items are non-returnable for hygiene or safety reasons. These items include but are not limited to:

  • Customized or Personalized Items: Products that have been customized or made to order cannot be returned unless they are defective.
  • Gift Cards: Gift cards are non-returnable and non-refundable.
  • Digital Products: Any digital or downloadable products are not eligible for returns.

3. Return Process

If you meet the eligibility criteria, here’s how to return your product:

  1. Contact Us: To initiate the return process, please contact our customer support team at info@fabwearciteino.com or call us at (717) 445-9811. Provide your order number and the reason for your return.

  2. Return Authorization: Once we receive your request, we will issue a Return Authorization Number and provide detailed instructions on how to return the item.

  3. Ship the Item: Return the item in its original condition along with any included accessories and packaging. You are responsible for the cost of return shipping unless the product is defective or damaged upon arrival.

  4. Inspection: Upon receiving the returned item, we will inspect it to ensure it meets the eligibility criteria. If the item is in its original condition, we will proceed with issuing a refund or exchange.

4. Refund Process

After your return is approved, we will issue a refund according to the following terms:

  • Refund Method: Refunds will be processed to the original method of payment. If you paid by credit card, the refund will be credited back to your card.
  • Processing Time: Please allow 5-10 business days for the refund to appear in your account, depending on your payment method and bank processing times.
  • Partial Refunds: If the returned product is not in its original condition, or if it is damaged, a partial refund may be issued, and restocking fees may apply.

5. Exchanges

If you received a defective or incorrect item and would prefer an exchange, we will replace the item at no additional cost to you. To request an exchange, please follow the return process outlined above. You must return the incorrect or defective item before we can ship a replacement.

6. Defective or Damaged Items

If your item arrives damaged or defective, we will offer a full refund or replacement. Please contact us within 7 days of receiving the item, providing detailed photos of the damage or defect.

  • Damaged Items: If your item is damaged during shipping, please take clear photos of the damage and contact us immediately so we can process a return or exchange.
  • Defective Items: If the item has a defect, we may require you to return it for inspection, and we will either replace it or offer a full refund.

7. Return Shipping Costs

  • Returns Due to Faulty or Incorrect Items: If the return is due to an error on our part (e.g., defective or incorrect items), we will cover the return shipping cost.
  • Returns for Other Reasons: If you are returning the product for reasons unrelated to an error on our part (e.g., change of mind), you will be responsible for return shipping costs.

8. Restocking Fees

A restocking fee may apply in the following circumstances:

  • The item is returned after the 30-day return period.
  • The item is not returned in its original condition (damaged, missing packaging, etc.).

Restocking fees will be deducted from your refund and may vary depending on the product.

9. Late Returns

Returns that are initiated after the 30-day return window will not be accepted, except in cases where the item is defective or damaged. If you missed the 30-day return window, please contact us, and we may be able to assist you on a case-by-case basis.

10. Contact Us

If you have any questions about our Refund and Returns Policy, need assistance with a return or exchange, or have concerns about your order, please reach out to us:

Thank you for shopping at FabWearCiteino. We are committed to providing you with high-quality musical instruments and an exceptional shopping experience. If you have any concerns about your purchase, please don’t hesitate to contact us for assistance.