Refund & Returns Policy – Fabwearciteino
📍 Address: 1286 Crestview Dr, Denver, Pennsylvania
📞 Phone Number: (717) 445-9811
✉️ Email: info@fabwearciteino.com
Effective Date: March 7, 2025
At Fabwearciteino, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a 30-day return and refund policy to ensure a hassle-free shopping experience.
1. Eligibility for Returns & Refunds
To qualify for a return or refund, the following conditions must be met:
- The item must be returned within 30 days of the delivery date.
- The product must be unused, in its original packaging, and in the same condition as received.
- Proof of purchase (receipt or order confirmation) must be provided.
2. Non-Returnable Items
We cannot accept returns for:
- Custom or personalized items (engraved guitar picks, custom straps, etc.).
- Items that show signs of use, damage, or missing parts not due to our error.
- Clearance or final sale items.
3. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund:
- Approved refunds will be processed within 5-7 business days via the original payment method.
- Shipping costs are non-refundable unless the return is due to a product defect or an error on our part.
4. Exchanges & Replacements
If you receive a defective or incorrect product, we will offer a free replacement or an exchange for the correct item. Please contact us within 7 days of receiving your order to initiate the process.
5. How to Initiate a Return
To request a return, please email info@fabwearciteino.com with your order number and reason for return. We will provide further instructions on returning your item.
For any further questions, reach out to our support team!
Thank you for shopping at FabWearCiteino. We are committed to providing you with high-quality musical instruments and an exceptional shopping experience. If you have any concerns about your purchase, please don’t hesitate to contact us for assistance.