Shipping Policy – FabWearCiteino

Effective Date: January 7, 2025

At FabWearCiteino, we are committed to ensuring your products are delivered safely and on time. Please take a moment to review our shipping policy below to understand the details of how we process, ship, and deliver your orders.

1. Shipping Locations

We currently ship to the United States and select international locations. If you are located outside the U.S., please check during checkout to see if we deliver to your country.

2. Shipping Methods and Costs

  • Shipping Methods: We offer a range of shipping options depending on your location, including standard, expedited, and express shipping.

  • Shipping Costs: Shipping costs are calculated based on your order size, weight, and destination. Shipping charges will be displayed at checkout before you complete your purchase.

  • Free Shipping: From time to time, we offer promotional free shipping on orders over a certain amount. Check our website or newsletter for current offers.

3. Order Processing Time

  • Order Confirmation: After placing an order, you will receive an order confirmation email. We process orders Monday through Friday, excluding public holidays.

  • Processing Time: Once your payment is authorized, your order will be processed and shipped within 1-3 business days. Please note that custom or backordered items may take longer to process.

  • Delays: Occasionally, unexpected delays may occur, especially during busy periods such as holidays. If there is a delay in processing your order, you will be notified by email.

4. Shipping Time

  • Domestic Shipments:

    • Standard Shipping: Typically arrives within 5-7 business days.
    • Expedited Shipping: Typically arrives within 2-3 business days.
    • Express Shipping: Typically arrives within 1-2 business days.

  • International Shipments:

    • Shipping times for international orders can vary depending on the destination country and shipping method selected. International orders typically arrive within 7-21 business days, but longer delays may occur due to customs processing.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track your order through the carrier’s website. Please allow 24-48 hours for the tracking information to update.

6. Shipping Restrictions

  • P.O. Boxes: We do not ship to P.O. Box addresses. Please provide a physical address for delivery.
  • International Shipping: For international orders, customs duties, taxes, and fees may apply, and the recipient is responsible for these charges. Please check with your local customs office for further information.

7. Shipping Address

  • Accuracy: It is important to provide a complete and accurate shipping address. FabWearCiteino is not responsible for orders delayed or undelivered due to incorrect or incomplete addresses.

  • Address Changes: If you need to change your shipping address, please contact us as soon as possible. Address changes can only be made before the order is processed and shipped.

8. Shipping Issues and Lost Packages

  • Delivery Issues: If your package does not arrive or if there is an issue with your order, please contact our customer service team immediately. We will assist you in resolving the issue.

  • Lost or Stolen Packages: FabWearCiteino is not responsible for lost or stolen packages once they have been marked as “Delivered” by the carrier. If you have concerns about the security of your delivery, we recommend selecting a shipping option that requires a signature upon delivery.

9. International Shipping Duties and Taxes

For international orders, the recipient is responsible for any import duties, taxes, or fees associated with shipping the order. These charges are determined by the destination country and must be paid by the recipient upon delivery.

10. Contact Us

If you have any questions or concerns about shipping, please don’t hesitate to contact our customer service team:

Thank you for choosing FabWearCiteino for your musical instrument needs. We aim to provide a seamless and efficient shipping experience, and we are here to assist you with any questions regarding shipping or delivery.